MERRIMAC LIGHT DEPARTMENT FULL TIME POSITION
JOB FUNCTIONS:
- Responses to customers inquiries and provides prompt response based on inquiries online, in person
or phone. - Resolve customers concerns, inquiries, complaints regarding service and billing.
- Strong understanding of Adobe Acrobat Pro, Excel, Google Sheets, and THE ability to adopt to industry specific programs.
- Understanding and familiarity with managing websites and social media posts.
- Strong Communication skills and collaborative work ethic.
- Interface with online billing system and basic bookkeeping skills.
- Work with customers to assist in transition with new office procedures and can adopt to change.
- Use information obtained through contact with customers to advise general manager of trends in customer concerns, suggestions and possible new services or products.
- Learn to prioritize workload and find ways to perform task with attention on efficiency and accuracy.
- Comfortable in explaining complex matters and finding mutual solutions to customer complaints.
- Attention to detail when addressing various aspects of customers inability or refusal to pay for service.
- Ability to perform multiple tasks at the same time without compromising on quality.
- Comfortable with handling cash opening and closing cash draw in accordance with the office policy and procedures.
- Responsible for assigning work to the crews for various tasks which will be acquired through requests online, in person or via the phone.
- Ability to create invoices for services provided to other municipalities, insurance claims or final payment.
- Order office supplies and maintain an inventory of the office needs.
- Interested in educating the public regarding electrical service and energy efficiency program.
- Create and develop reports that track MMLD reliability.
EDUCATION AND SKILLS
- High School Diploma/GED or associate degree, additional training and experience in customer service will be a plus
- Ability to establish and maintain effective working relationships with other employees
- Strong customer service skills
- Strong computer and social media skills
- Attention to details and accuracy
- Ability to understand direction, receive feedback, learn, and express concerns of the customers
- Internal and external communication is a critical skill
- Demonstrate proficient computer skills, including knowledge of Microsoft office (especially excel, adobe Acrobat Pro, Word, and Access) Internet, webpage management and other computer functions. Navigate between multiple software systems rapidly and embrace the best practices of identify paperless solutions.
SPECIFICS REGARDING THE POSITION
- 40 hour per week union job
- The hours of operation are Monday through Friday from 7:30am – 4:00pm
- Hourly wage is commensurate with experience
- Ability to establish and maintain effective working relationships with other employees