About Merrimac Municipal Light Dept.
The Merrimac Municipal Light Department (MMLD) is a municipally-owned utility, meaning it’s owned by our customers, and has been since the department opened in 1904. It is our goal to do everything possible to ensure that our service is always at its best. The Municipal Light Department, under the direction of the General Manager, is governed by a 3-member elected Board of Commissioners who hold public meetings on a monthly basis.
Proud to be your MLP.
Welcome to the Merrimac Municipal Light Department (MMLD). We are proud to serve the residents and businesses of Merrimac as your locally owned and operated electric utility.
As a municipal light department, MMLD is part of the community we serve. Our mission is simple: to provide safe, reliable, and affordable electric service while remaining responsive to the needs of our customers. Every decision we make is guided by what is best for Merrimac and the people who live and work here.
Who We Are
MMLD is governed by a locally elected Board of Commissioners and managed by a dedicated team of professionals committed to excellence in public power. Because we are community-owned, our customers are also our stakeholders, and we take that responsibility seriously.
What We Offer
- Reliable Electric Service: We maintain and invest in our infrastructure to ensure dependable power delivery year-round.
- Competitive Rates: As a not-for-profit utility, our focus is on keeping costs as low as possible while maintaining high-quality service.
- Responsive Customer Service: Our team is accessible and ready to assist with billing questions, service requests, and outage response.
- Energy Efficiency Programs: We promote and support programs that help reduce energy usage and lower electric bills for our customers.
- Community Engagement: MMLD is proud to support local initiatives, events, and programs that enhance the quality of life in Merrimac.
At MMLD, we are more than just your electric provider—we are your neighbors. We are committed to transparency, accountability, and continuous improvement in all that we do.
Our Policies
START / STOP SERVICE
SHUT-OFF
PAYMENT DISCOUNT
METER TAMPERING
Check Return Fee
UNDERGROUND DEVELOPMENT
CUSTOMER CODE
OF CONDUCT
FEDERAL HOLIDAY CLOSURES
We've Gone Green
Merrimac’s Power Supply (stable load growth/loss)
- The figures represent our power purchase for the town.
- We also receive 7.5% of our power from the solar field in town.
- The Commonwealth of Massachusetts legislatively requires that our power we purchase for distribution is 50% carbon free by 2030.
- By then, Merrimac will be over 50%.
Click charts to enlarge.
2023 – 40.37%
2024 – 49.31%
2025 – 58.8%
2030 – 72.8%
Click charts to enlarge.
Meet the Team
Mary Usovicz
James Pramberg
Danielle Teel
Kristine Maginnis
Bill Jennings
Matt Shwom
Tyler Crawford
Nate Buzzell
Isaac Beem
Board of Light Commissioners
The Municipal Light Department, under the direction of the General Manager, is governed by a 3-member elected Board of Commissioners who hold public meetings on a monthly basis.
Document Library
Minutes, agendas, rate comparisons, annual reports and more.
Document Library
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Agendas & Minutes101
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Annual Reports3
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Audits1
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DPU Reports3
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Rate Comparisons28
Open Positions
There are currently no open positions.
Job Application
10% Discount Policy
Merrimac Municipal Light Department (MMLD) offers their residential customers a 10% discount if payment is received before 4:00pm on the 15th of each month. We have multiple convenient ways of making a payment:
- Office hours are 7:30 to 4:00pm Monday through Friday, except holidays
- Drive-up window is available 8:00am until 3:30pm
- We have a 24/7 drop off box empty at 4:00pm each night except weekends
- We have an online payment program through Invoice Cloud
- We receive payment via the mail
- We will take payment over the phone
- If 15th lands on a weekend or a holiday, we will honor any checks in our drop off box on the following Monday or day after the Holiday if payment is in the dropbox by 7:30am
- Please note that dating your check on the 15th does not provide the discount. The discount is only applied if we receive the check in the office by the 15th at 4:00pm
Shutoff Policy
Between the months of April 1 and November 1, the DPU allows the MLPs to rectify their customers’ bill and collect past due amounts. This period is referred to as the shut off season. MMLD wanted to implement a process that is both legal sound and well communicated both internally and externally. The following are the six steps that we follow:
Step #1: Identify customers that are 45 Days Overdue on an electric bill.
Step #2: Pink Notice Sent After 2 Weeks via mail with a past due slip to customer address.
Step #3: Identify overdue customers who are still outstanding.
Step #4: Door Hanger 72 Hours (Terms Listed)- sticker is delivered to the home. Procedure is to knock, present or stick the notice to the multiple entries to the dwelling. The homeowner has until 72 hours before the start of the next workday to make full payment.
Step #5: If payment is not received within 72 hours, the second door hanger is delivered to the customer address and power is terminated. The customer has until 3:00pm that day to make full payment of the outstanding amount. Power will only be restored if payment is made prior to 3:00pm. Any payment received after 3:00pm power will be restored the next day.
If a customer has their power turned off, there is a $25 fee assess to the property to turn on the power. The fee increases by $25 for repeated offenses with the maximum charge of $500 after 5 times the customer has had their power restored.
Customer Code of Conduct
We ask that you please be respectful to our employees. Please refrain from discussing controversial topics such as politics, or inappropriate personal topics such as sexual orientation or gender identity. We will not accept discrimination, or behavior that is abusive, intimidating, or disrespectful, against our employees or other customers based on an individual’s race, ethnicity, color, creed, religion, national origin, sex, gender identity or expression, age, disability, marital status, sexual orientation, public assistance status, or any other status protected by law.
Returned Checks
After three (3) returned checks, the customer will no longer be permitted to make payments by check. Future payments must be made by credit card, and the customer will be responsible for any applicable service charges.
If the customer does not have a credit card, payments must be made in cash.