The American Public Power Association has awarded Merrimac Light the 2026 Gold-level Public Power Customer Satisfaction Award! We want to thank everyone who took the time to complete the customer satisfaction survey. We have the best customers, and it’s our pleasure to be of service to the town of Merrimac.
Of course we couldn’t do it without the amazing team here at Merrimac Light. A special thank you to the team for their dedication and teamwork.
About the APPA
The American Public Power Association is the voice of not-for-profit, community-owned utilities that power approximately 2,000 towns and cities nationwide. They represent public power before the federal government to protect the interests of the more than 55 million people that public power utilities serve across the United States and its territories. They advise on electricity policy, grid technology and operations, and workforce development in support of safe, modern, and resilient utilities.
MMLD’s Scorecard
Check out MMLD’s 2026 Awards Scorecard, which outlines each of the satisfaction metrics used to calculate overall award score. The chart includes comparisons to Public Power Data Source data at the statewide, regional, and national levels, with shading highlighting areas where MMLD’s scores outperformed the statewide averages.
| Criteria | Merrimac Light | Massachusetts | Northeast | National |
|---|---|---|---|---|
| Providing consistent and reliable electric service to customers | 99.1% | 88.8% | 79.1% | 74.0% |
| Restoring power after an outage in a reasonable amount of time | 98.2% | 88.2% | 77.1% | 71.6% |
| Providing good service and value for the cost of electricity | 95.5% | 79.8% | 68.4% | 62.9% |
| Communicating with customers | 94.6% | 76.0% | 70.2% | 65.5% |
| Offering innovative programs and services | 91.3% | 77.7% | 59.0% | 56.6% |
| Overall satisfaction with local electric utility | 97.3% | 86.0% | 76.1% | 70.0% |
| Satisfaction with customer service | 90.2% | 91.5% | 84.9% | 81.2% |
| Satisfaction with field service | 92.3% | 94.2% | 86.5% | 87.1% |
| Average | 95.0% | 85.3% | 75.2% | 71.1% |
The MMLD Team!
