About Merrimac Municipal Light Dept.
The Merrimac Municipal Light Department (MMLD) is a municipally owned utility, meaning that is owned by our customers, and has been in operation since 1904. It is our goal to do everything possible to ensure that our service is always at its best. The Municipal Light Department, under the direction of the General Manager, is governed by a 3-member elected Board of Commissioners who hold public meetings on a monthly basis.
OUR MISSION
The Merrimac Municipal Light Department exists to provide its owner, the Town of Merrimac’s ratepayers, safe and reliable electricity at a reasonable and competitive rate that sustains the healthy operations of the department, and the maintenance, expansion and modernization of the electrical distribution system. This mission will be accomplished by a staff of responsible, dedicated and customer-oriented employees with superior work ethics, skills and professionalism.
TO OUR CUSTOMERS
As a customer of the Municipal Light Department you will receive safe, and reliable electricity as stated in the Mission Statement. For the convenience of our customers, we have several payment options available to you. You can pay online, by going to Unipay to pay your electric bill using a credit card or eCheck.
If you pay your bill by the 15th of the month you receive a 10% discount off your energy portion of your bill. Contact our office to enroll in our secure ACH program, which automatically withdraws your monthly electric bill balance off your bank account, taking one more thing off your mind and allowing you to take advantage of our early payment discount.
Our office opens from 7:30 a.m. to 4:00 p.m., Monday through Friday. During off hours, you can leave your payments in our Drop Box on the left corner of our Administration Building.
The MMLD has service personnel available 24 hours a day, 365 days a year, to serve you should you lose your electrical power or to address any problems with the Town’s electrical distribution system. If you have any questions or comments, please do not hesitate to call.
You can find us on Facebook, by the name Merrimac Municipal Light Department, and Like Us so you can stay connected to what is happening at the MMLD. Check out other parts of our website to find useful information, forms, applications, and policies. For non-emergency concerns you can email us at office@merrimaclight.com.
OUR POLICIES
START / STOP SERVICE
SHUT-OFF
PAYMENT DISCOUNT
METER TAMPERING
UNDERGROUND DEVELOPMENT
CUSTOMER CODE
OF CONDUCT
FEDERAL HOLIDAY CLOSURES
WE’VE GONE GREEN
Merrimac’s Power Supply (stable load growth/loss)
- The figures represent our power purchase for the town
- We also receive 7.5% of our power from the solar field in town
- The COMM wealth of MA legislatively requires that our power we purchase for distribution is 50% carbon free by 2030. By then, Merrimac will be over 50%.
Click charts to enlarge.
2023 – 40.37%
2024 – 49.31%
2025 – 58.8%
2030 – 72.8%
MEET THE TEAM
MATT SHWOM
CREW LEADER
TYLER CRAWFORD
CREW LEADER
NATE BUZZELL
FIRST CLASS LINEMAN
ISSAC BEEM
APPRENTICE
Board of Light Commissioners
The Municipal Light Department, under the direction of the General Manager, is governed by a 3-member elected Board of Commissioners who hold public meetings on a monthly basis.
Ed Davis
CHAIRMAN
commissioner2@merrimaclight.com
Kenny Rhudick
CO-CHAIR
commissioner3@merrimaclight.com
NORMAN DENAULT
SECRETARY
commissioner1@merrimaclight.com
Document Library
-
Agendas & Minutes98
-
Annual Reports3
-
Audits1
-
DPU Reports3
-
Rate Comparisons27
Open Positions
No open positions
Job Application
HOLIDAY CLOSURES
New Year’s Day
Closed January 1
Martin Luther King Day
Closed January 19
Presidents Day
Closed February 16
Patriots’ Day
Closed April 20
Memorial Day
Closed May 25
Juneteenth
Closed June 19
Independence Day
Half Day July 3
Closed July 4
Labor Day
Closed September 7
Columbus Day
Closed October 12
Veterans Day
Closed November 11
Thanksgiving
Half Day November 26
Closed November 27
Christmas
Closed at noon December 24
Closed December 25
New Year’s Eve
Closed at noon December 31
10% DISCOUNT TO RESIDENTIAL CUSTOMERS POLICY
Merrimac Municipal Light Department (MMLD) offers their residential customers a 10% discount if payment is received before 4:00pm on the 15th of each month. We have multiple convenient ways of making a payment:
- We have a 24/7 drop off box empty at 4:00pm each night except weekends.
- We have an online payment program through Invoice Cloud
- We have office hours which include a drive-up window from 7:30am until 4:00pm Monday through Friday except holidays.
- We receive payment via the mail.
- We will take payment over the phone.
Exceptions
- If 15th lands on a weekend or a holiday, we will honor any checks in our drop off box on the following Monday or day after the Holiday if payment is in the dropbox by 7:30am
- Please note that dating your check on the 15th does not provide the discount. The discount is only applied if we receive the check in the office by the 15th at 4:00pm
SHUT-OFF POLICY
Between the months of April 1 and November 1, the DPU allows the MLPs to rectify their customers’ bill and collect past due amounts. This period is referred to as the shut off season. MMLD wanted to implement a process that is both legal sound and well communicated both internally and externally. The following are the six steps that we follow:
Step #1: Identify customers that are 45 Days Overdue on an electric bill.
Step #2: 1 st Notice Sent After 2 Weeks via mail with a past due slip to customer address.
Step #3: 2 nd Notice Sent After 1 Week via mail with a past due slip to customer address.
Step #4: Identify overdue customers who are still outstanding after two notices.
Step #5: Door Hanger 72 Hours (Terms Listed)- sticker is delivered to the home. Procedure is to knock, present or stick the notice to the multiple entries to the dwelling. The homeowner has until 72 hours before the start of the next workday to make full payment.
Step #6: If payment is not received within 72 hours, the second door hanger is delivered to the customer address and power is terminated. The customer has until 3:00pm that day to make full payment of the outstanding amount. Power will only be restored if payment is made prior to 3:00pm. Any payment received after 3:00pm power will be restored the next day.
If a customer has their power turned off, there is a $25 fee assess to the property to turn on the power. The fee increases by $25 for repeated offenses with the maximum charge of $500 after 5 times the customer has had their power restored.
Customer Code of Conduct
We ask that you please be respectful to our employees. Please refrain from discussing controversial topics such as politics, or inappropriate personal topics such as sexual orientation or gender identity. We will not accept discrimination, or behavior that is abusive, intimidating, or disrespectful, against our employees or other customers based on an individual’s race, ethnicity, color, creed, religion, national origin, sex, gender identity or expression, age, disability, marital status, sexual orientation, public assistance status, or any other status protected by law.